Your privacy, our promise
Here at Pet Express we take your data privacy very seriously and have policies and procedures in-place to ensure your data is kept safe at all times, and that no unauthorised use of your data will take place. Explicit consent will be asked for whenever we request your personal information, and it’ll be made clear to you how we intend to use your data.
General website browsing
This website does not collect personal information unless we specifically ask for information from you. We do collect anonymous information such as pages viewed etc. for the sole purpose of analysing what content and features people find interesting and useful. We will use this information to improve the user experience and decide what new features may be welcome.
Personal data we collect
If you want to take advantage of specific services that we offer you may be asked for personal information. In this instance we will only use the personal information you provide to deliver the services and information you have asked us to.
How we’ll use your personal data
We will not sell or rent your personally identifiable information, gathered as a result of completing the forms on this website, to anyone. We will however send personally identifiable information about you to other partner organisations, companies or people when we have your consent to share the information; where we respond to court orders, legal processes or where we are required by law to do so; or where a service you have requested is supplied by a partner organisation on our behalf.
When you place an order we use you're PayPal data to arrange delivery only. If your order contains items that we can send directly from one of our supplier (GA Pet Food Partners), we will share your name, address and contact phone number with them so they can setup the delivery with their courier service DPD.
All personal data captured is securely transferred and stored. Access to this stored data is restricted to authorised Pet Express employees who require the data to act on your behalf.
Cookies & Google Analytics
Your data, is YOUR data
Please email us at firstname.lastname@example.org if you’d like to request any of the following:
- Learn what data we store about you, and why.
- If you wish to be forgotten (we’ll delete all personal data we hold on you).
- If you wish to update your personal data, e.g. change of email address.
How long do we keep your personal data for?
Your personal data is only retained for a period where it has been deemed beneficial to you, and an explicit request has not been made to remove such data.
What we don’t control